WITHEROW TRAINING
Living & Learning Without Barriers
Help with your hearing...
Help with APD, Dyslexia, Dyspraxia, Glue Ear, Stroke, Brain Injury
Being Understood...
Deaf Awareness & AccesTraining for businesses, organisations, schools, colleges and individuals.
Have you ever been in a situation where you weren’t understood or you couldn’t communicate effectively?
ABOUT
We are extremely passionate about communication.
We are also passionate about accessibility and Deaf Awareness. Our mission is to make people aware how important good communication is in everyday situations and how they can be better communicators. Equally, we want to change and improve understanding of disability and the difficulties disabled people face day-to-day. We would like businesses and organisations to better serve people, by promoting equality and accessibility for all.
We are extremely passionate about Education.
What is your passion and why does it drive you? Our passion is education. We love learning and more importantly we love helping others to learn and reach their full potential. When success at learning feels unattainable we aim to remove obstacles and empower you with the skills and tools to succeed. Maybe your child is struggling with learning to read, your teenager is struggling to concentrate or you have always found
Our Business:
We have recently started a new business following a twenty year career in teaching. I offer bespoke Accessibility and Soft Skills Training Programmes to organisations and businesses. I specifically enjoy training people about a passion of mine - Deaf Awareness I began learning British Sign Language over seven years ago and continue to develop my qualifications and experience.
I started my training after a chance encounter shopping one day. I witnessed a frustrated and anxious BSL user/deaf shopper desperately trying to communicate with a shop assistant. They were getting nowhere and simply couldn't understand each other. I went over and offered my help interpreting. Both were grateful and relieved for my 'interference' in trying to resolve the situation. What would have happened had I not been there? It highlighted to me how we need to become a more accessibility for all society.
Voluntary Work:
I am also working voluntarily with various groups and organisations, offering my Deaf Awareness training programme for free. My primary objective is to dispel the myths around Deafness and educate people about inclusivity and difference.
Why is this relevant to me?
You may ask how this is relevant to you or your business?
Ask yourself: Have you ever been in a situation where you weren’t understood or you couldn’t communicate effectively? How was the situation improved or resolved?
Does your business have regular contact with disabled customers and are you trying to improve your general customer service?
People with a disability are consumers, customers and clients too - why would they chose you over a competitor?
Value for money, the customer experience and employee job satisfaction are key to a successful business. In most cases Front of house (FoH) staff are the first people customers meet. A key component to good front of house service and improving the customer experience is being able to truly listen when dealing with customer issues. Would your staff know what to do if a disabled customer came in?
I offer a bespoke service. I will come to your business or organisation, assess your needs and create a face–to-face training programme which addresses staff needs, increases customer and communication awareness and compliments any existing training programmes. Whatever your specific requirements, just let me know and I can accommodate them.
DEAF AWARENESS & COMMUNICATION SKILLS
2 HOUR
TRAINING PROGRAMME
My approach is simple and easy to pick up. The aim of each course is to provide general knowledge and an appreciation of deaf issues whilst improving communication skills. My course will make a personal impact with staff that will have continued benefits for customers and colleagues alike, the course addresses empathy and understanding in a stimulating and energised two-hour class. It will make a lasting impression and enable any business or organisation to maintain and grow its reputation as a leader in Accessibility.
CUSTOMER EXPERIENCE & COMMUNICATION SKILLS
TRAINING PROGRAMME
How do you offer excellent customer service with growing demands? Staff need to have good interpersonal skills, have a clear understanding of their role and responsibilities and adaptability, in order to cope with individual needs and wants. The customer experience is enhanced by excellent customer service and quality experience.
PROUD TO WORK WITH:
